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Customer Service Representative
Stapylton QLD, Australia
Are you passionate about customer service? Do you have great administration skills? Do you want job security working for a market leader in business for more than 65+ years! Then come and work for us!
About our Organisation
A&L Windows & Doors has been manufacturing quality windows, doors and screens for over 40 years. We draw on rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market.
About our Opportunity
As a valued team member of our state manufacturing operations in Stapylton, you will work as part of a team to provide an exceptional level of service to our customers. This is a varied role but a typical day will involve ensuring accurate and timely processing of all quotes, sales orders and job scheduling. The role will also have you promptly answering customer calls to place orders over the phone and promptly responding to a high volume of customer emails. You will have the opportunity to meet customers in our showroom onsite and at various events held for customers.
If you are looking for career progression, this is a stepping stone to progress into future opportunities within the Customer Service and Sales teams.
A great opportunity for someone who can draw on their customer service and/or administration experience. A confident communicator with good organisation and prioritisation skills, you will need to be comfortable dealing with a range of customers to respond to their enquiries in a professional and timely manner.
excellent written and verbal communication and strong troubleshooting skills
ability to work well within an open-plan large team environment
high attention to detail and accuracy
a desire to provide excellent customer service
ability to learn new systems and processes quickly
previous experience working with SAP, advantageous but not essential
ability to commit to Mon-Fri 7:30am - 4pm
About the Benefits
one rostered day off per month
generous discounts on our extensive range of products
apart of a national brand with multi-site business units
career progression opportunities in a successful Australian manufacturing business
ability to schedule leave every year at Christmas
your birthday off every year
Your Next Steps
If you are a motivated results-orientated person with strong interpersonal skills, we invite you to join our organisation. Please hit 'APPLY' and submit your application. We look forward to welcoming a driven professional to contribute to our success at A&L Windows and Doors!
Eligible applications must have legal rights to work in Australia and undertake a pre-employment checks.
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