Trend Windows & Doors is one of Australia’s largest window manufacturers, renowned for quality, innovation and design for more than 50 years. We are part of the larger Ventora group that includes iconic brands such as Corinthian Doors, Stegbar Windows & Doors, Regency Shower Screens & Robes, and A&L Windows.

About Our Opportunity

As the Site Service Coordinator, you’ll be part of collaborative and close-knit team where customer service is at the heart of everything we do. In this fast-paced role, you’ll liaise with customers and internal teams to schedule and coordinate service works such as installation and warranty works, and provide essential administrative support to ensure a seamless customer experience.

In addition, you’ll:

• Contact customers daily to confirm upcoming service works
• Schedule and manage service dates for installers
• Work out runs for installers/ technicians
• Print all required service paperwork for installers
• Act as the primary contact for service works enquiries
• Consolidate feedback and investigate/ escalate any issues

About You

We’re looking for an energetic team player with previous customer service experience, self-motivation and initiative to participate in our comprehensive training programme.

You’ll possess strong communication and interpersonal skills, with the ability to adapt your approach to meet customer needs and build constructive relationships with both internal stakeholders (such as installers, suppliers, and sales representatives) and external partners (including builders and homeowners).

In addition, you will bring:

• Ability to quickly gain competency with our in-house ERP system
• Pride in thoroughness and attention to detail
• Highly organised, able to multi-task and prioritise effectively
• Outstanding customer service skills
• Excellent verbal and written communication skills
• Basic MS Outlook and Excel skills
• Ability to remain calm and professional under pressure

About The Benefits:

• Permanent full-time role, Monday to Friday (8.30am – 4.30pm)
• Generous discounts on our extensive range of products
• Ability to schedule leave every year over the Christmas period
• Additional paid day’s leave on your birthday
• Flare benefits programme – salary packaging, discounts and premium perks
• Refer a friend and get rewarded with $$ through our Employee Referral Programme
• Opportunities to cross-train, enhance your skills and advance your career
• Employee Assistance Programme access

Your Next Steps

Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Trend Windows & Doors.

Trend Windows & Doors builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia and undertake pre-employment checks.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.