About our Organisation

With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities. Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway, Regency, and William Russell Doors, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.

About our Opportunity 

As a Logistics Administrator and valued team member of our Stegbar Showerscreens branch, you will act as the liaison point between customers and Installers in the field to enable jobs to be scheduled in a timely and efficient manner.

You will be a part of a professional and dynamic team providing an exceptional level of service to our internal and external customers responding to enquiries, confirming installation bookings, troubleshooting solutions to improve the customer experience and to meet the requirements of the customer. There will be times were you'll be delivering news to customers that may not be received positively in relation to installation dates changings, you need to be someone who is unaffected by managing the nature of these calls. This is a fast-paced team environment which will allow you to showcase your planning, organisation, customer service and administration skills. 

In addition, you’ll:

• schedule and allocate installation jobs to installers
• confirm installation dates via phone with customers
• work in partnership with customers, installers and internal personnel for any order related matters, providing support in resolving any issues as they arise
• perform general administration 

About You

We’re looking for an agile team player who has the desire to contribute to a positive work environment. Your methodical and flexible approach combined with your excellent customer service and problem solving skills will be key to ensuring your success in this role. Your previous experience in a similar role (ideally within the manufacturing or building industry) will help you to hit the ground running.

You will have:

• competency in using Outlook and Excel, and ability to quickly learn our CRM system
• data entry skills with high attention to detail and accuracy
• ability to multi-task and prioritise multiple tasks
• enthusiasm to work in the rapidly changing and challenging environment
• ability to work calmly & efficiently in a high pressured environment with tight deadlines

About the Benefits

• Permanent, full time role in an established organisation
• Early start and finish (Monday – Friday, 5:30am - 1:30pm or 6.00am – 2.30pm)
• On-site secure parking
• Ongoing training and career development as part of a 4,000+ employee group
• Generous discounts on our extensive range of products
• Ability to schedule leave every year at Christmas
• Additional paid day’s leave on your birthday
• Employee Assistance Provider program

Your Next Steps

This is an excellent opportunity. If you are a highly organised with strong interpersonal skills, then we would like to hear from you, Apply Now!

Eligible applications must have legal rights to work full time in Australia.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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