Trend Windows and Doors, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of a larger group that includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

About our Opportunity

As a valued team member of our Bayswater branch, you will work as part of a collaborative team to provide administrative support to our Sales team and deliver an exceptional level of service to our customers. This is a varied, customer service-based role where a typical day will involve:

• Answering incoming calls and directing enquiries to the correct department
• Creating and reviewing quote request forms, sending quotes to sales representatives, and converting quotes to orders
• Managing day-to-day conversations with major customers, following up on requests, and ensuring timely responses
• Promptly responding to customer phone and email enquiries, troubleshooting issues, or directing them to the right department
• Learning to read plans and energy reports, adding a technical element to your skillset
• Processing sales orders and generating energy rating reports

In doing so, you will directly contribute to the success of the Sales team and the quality of our customers’ experience.

About you

We’re looking to leverage your customer service and administrative experience, along with your keenness to learn and work as part of a supportive team. You will be a well-organised team player who contributes to a positive work environment, is pragmatic in your approach to providing quality customer service, and remains composed when working through customer issues.

You will have:

• Previous exposure to, or the ability to quickly gain competency with, our CRM (SAP)
• Excellent interpersonal and communication skills, with a strong work ethic
• Confidence on the phone and via email, comfortable liaising directly with customers
• The ability to multitask and manage time effectively
• Excellent attention to detail
• The ability to commit to a full-time, in-office role: Monday to Friday, 8:30 am – 4:30 pm

About the Benefits

We will provide you with all the required training, and you will enjoy continued support from our experienced team. If you are looking for career progression, this is a stepping stone to future opportunities within any area of our business.

Other benefits include:

• Generous discounts on our extensive range of products
• The ability to schedule leave every year over the Christmas period
• An additional paid day’s leave on your birthday, even if it falls on the weekend!
• Access to our Employee Assistance Programme
• Flare benefits programme – salary packaging, discounts, and premium perks
• Refer a friend and get rewarded with $$$ through our Employee Referral Programme
• Opportunities to cross-train, enhance your skills, and advance your career

This is a fantastic opportunity to join our team and contribute to the business in exceeding sales targets. If you have the skills and dedication to meet these responsibilities, we invite you to apply!

To apply, please submit your CV highlighting your experience related to this role. We look forward to welcoming a skilled and committed Customer Service Representative to our team.

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.DNI