Trend Windows & Doors is one of Australia’s largest window manufacturers, renowned for quality, innovation and design for more than 50 years. We are part of a larger group that includes iconic brands such as Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, A&L Windows, and Breezway louvres.

About Our Opportunity

As the Site Service Scheduler for Trend Bayswater, you’ll be part of a professional, collaborative, and close-knit team where customer service is at the heart of everything we do. In this role, you’ll coordinate the installation of our products by scheduling service works and providing essential administrative support, ensuring a seamless customer experience and maintaining high service standards.

In addition, you’ll:

• Contact customers daily to confirm upcoming service works
• Schedule and manage service dates for installers
• Print all required service paperwork for installers
• Act as the primary contact for general enquiries

About You

We’re looking for an energetic team player who will contribute to our positive work environment, with previous customer service experience, self-motivation, and initiative to participate in our comprehensive training programme.

You’ll possess strong communication and interpersonal skills, with the ability to adapt your approach to meet customer needs and build constructive relationships with both internal stakeholders (such as installers, suppliers, and sales representatives) and external partners (including builders and homeowners).

In addition, you will bring:

• Ability to quickly gain competency with our in-house ERP system
• Pride in thoroughness and attention to detail
• Highly organised, able to multi-task and prioritise effectively
• Outstanding communication and customer service skills

What’s On Offer:

• Permanent full-time role, Monday to Friday
• Generous discounts on our extensive range of products
• Ability to schedule leave every year over the Christmas period
• Additional paid day’s leave on your birthday, even if it falls on the weekend!
• Flare benefits programme – salary packaging, discounts and premium perks
• Refer a friend and get rewarded with $$ through our Employee Referral Programme
• Opportunities to cross-train, enhance your skills and advance your career
• Employee Assistance Programme access

Your Next Steps
Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Trend Windows & Doors Bayswater.

Trend Windows & Doors builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia and undertake pre-employment checks.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.