About Ventora Glass

Ventora Glass is one of Australia’s leading glass processors, supplying high‑quality architectural and residential glass solutions nationwide. Our operations combine advanced manufacturing technology with a strong focus on safety, quality, and continuous improvement. We take pride in supporting our customers, empowering our people, and investing in innovation that shapes the future of glass manufacturing.

About the Opportunity

Ventora Glass is seeking a proactive and detail‑oriented Process Support Specialist to join our Stapylton, QLD team. This role is ideal for someone who enjoys understanding how things work on the factory floor, supporting operators, improving processes, and turning technical steps into clear and practical documentation.

This position is not an IT job. Instead, it is an operations‑focused role that acts as the bridge between our production team, machinery and software suppliers, and internal support functions. You will help ensure smooth daily operations by supporting process reviews, compliance activities, training documentation, and basic system troubleshooting.

If you enjoy working closely with manufacturing teams and contributing to safer, more efficient processes, this role will suit you well.

Key Responsibilities

• Support day‑to‑day manufacturing operations by reviewing workflows and identifying improvement opportunities.
• Create, update, and maintain SOPs, work instructions, training guides, and compliance documentation.
• Assist with process mapping, change reviews, and continuous improvement activities.
• Collect, analyse, and present operational data to support decision‑making.
• Act as the primary link between production, machinery/software suppliers, and internal support teams.
• Provide basic first‑level IT or system support (e.g., logins, printers, simple troubleshooting) and escalate when needed.
• Support quality and compliance initiatives, including documentation control and maintenance of certification requirements.

About You

• Experience in manufacturing, operations support, process documentation, or a related field (1–3 years preferred).
• Strong interest in understanding factory processes, equipment workflows, and how people interact with systems.
• Skilled at writing clear, simple, and user‑friendly documentation.
• Comfortable providing basic troubleshooting support for equipment or systems (no technical IT background required).
• Strong organisational, analytical, and problem‑solving abilities.
• Confident communicator who can work with operators, supervisors, and suppliers.
• Proficient in Microsoft Office and general document management.

What We Offer

• Permanent full‑time position with flexible start and finish times.
• Secure on‑site parking.
• Generous employee discounts on Ventora Glass products.
• Ability to schedule annual leave during Christmas shutdown.
• A paid day off on your birthday, even if it falls on a weekend.
• Access to Flare benefits, including salary packaging and premium discounts.
• Employee Referral Program with financial rewards.
• Opportunities for cross‑training, skill development, and career growth.
• Access to our Employee Assistance Program.

Your Next Steps

Ready to bridge the gap and drive operational excellence? Click ‘Apply’ to join Ventora Glass as our first Process Support Specialist!

Eligible applications must have legal rights to work in Australia and undertake pre-employment checks.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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